ScalePointerDownload a project archive
Choose a files-only ZIP or a project archive before the deletion deadline.
On this page
Download important work before each project’s 90-day deletion deadline. Engagement offers two ZIP downloads for different needs. Neither is an automatic backup or a format you can import to restore a project.
Choose the right download
| Download | Includes | Where to find it |
|---|---|---|
| Download all files (.zip) | All accessible project files and task attachments, grouped into task folders | The project’s Files area |
| Download project archive · History + files | Accessible project data and history in project.json, plus files; provider exports also include task audit data |
Below the project’s Download before notice |
Your permissions apply to both exports. Client downloads exclude provider-only internal information and provider task audit. Searching or filtering the Files view does not narrow the files-only ZIP.
Download all files
- Open the correct workspace and project.
- Select Files.
- Choose Download all files (.zip). The control is unavailable when there are no files to download or in the demo.
- Wait for the download to complete, then open the ZIP and check the files you need.
Download the project archive
- Open the project and find its Download before notice.
- Select Download project archive · History + files.
- Save the ZIP to a location appropriate for your organization.
- Open it and verify the expected files and
project.jsonare present. Provider users should also check any audit information they need.
Filenames may include unique identifiers so equally named files do not overwrite one another. Deleted file contents are not recovered by exporting history.
Downloads from read-only projects
You can export accessible projects after trial expiry, subscription cancellation, workspace archiving, or a non-Active project status. This access lasts only until the original project’s 90-day deadline. At that deadline, the project becomes unavailable; do not wait until the last minute.
When an export cannot complete
Exports are limited to four per user per hour, 2 GB of files, 20,000 entries in each records/history/audit category, and 16 MB of project JSON. If a limit is reached, wait before retrying or use individual file downloads and contact support if you cannot retrieve the project archive.
A slow or interrupted download may not have completed even if it was initiated successfully. Check the downloaded ZIP locally. An activity entry recording a download start is not proof that you received the full file.
If the project is missing entirely, check the selected workspace, your membership, and the project’s retention deadline. Support cannot promise recovery after permanent deletion.