ScalePointerRead-only access
Understand why editing stops and how to restore it.
On this page
Read-only means you can view accessible work and download it before its retention deadline, but cannot make business changes. It is different from permanent deletion.
Identify the cause
| What happened | Scope | How editing can resume |
|---|---|---|
| Trial ended without a subscription | Provider workspaces | Provider admin subscribes |
| Subscription ended or is not writable | Provider workspaces | Provider admin resolves billing or renews |
| Workspace was archived | That workspace | Provider admin restores it with sufficient capacity |
| Project is Inactive, Paused, or Completed | That project | Provider sets it to Active with available capacity |
| Current agreements require acceptance | Business writes for the affected account | Review and accept the current agreements |
| Project reached its 90-day deadline | That project and its contents | It cannot be restored or edited |
More than one condition can apply. Restoring a workspace does not renew a subscription or extend a project’s lifetime. Setting a project to Active does not make an expired trial writable.
What remains available
Before the 90-day deadline, authorized users can read accessible project information and download files or ZIP archives. Account security and cancellation remain available under their normal permissions. Read-only access does not reveal another client’s work or internal provider content.
You cannot upload or delete project files, change tasks, add comments, or log project time while the relevant work is frozen. A missing control can also reflect your role; compare Roles & permissions.
Restore project editing
A provider member can open the project’s Details, choose Active under Status, and save when the workspace is writable and capacity is available. If a paid capacity review is required, a provider admin must complete it. If the workspace is archived, an admin must restore the workspace first.
A workspace restore preserves previous project statuses. It requires enough slots for projects that will become active again, and pending billing operations can block it. See Workspaces.
Preserve your work while resolving the issue
Download important files and the project archive before its fixed deadline. Paying, resolving a read-only block, or changing status does not extend retention. If the cause is unclear, contact support with your role, selected workspace, and the exact message, without sending customer files or credentials.