Support & legal policies | ScalePointer Docs

For account, product, or billing help, email hello@scalepointer.com.

Include enough context to help

Describe what you were trying to do, which screen or button you used, the exact error message, your role, and whether the issue occurs in the demo or your signed-in workspace. Include the approximate time and your timezone if relevant.

Remove customer names and sensitive details from screenshots. Do not send passwords, verification or recovery links, payment-card details, or private project files. Support does not need your password to investigate an issue.

If you cannot sign in, try account recovery. For missing edit controls, check Roles & permissions and Read-only access.

Product agreements

The current Engagement agreements are published in the app. These guides explain product behavior and do not replace those terms.

The app asks for the applicable acknowledgements when you sign up or purchase capacity. If a new agreement needs acceptance, review it before continuing to edit. You can access your own accepted documents through the app’s agreement controls.

Account deletion and expired projects

Contact support to request account deletion; the app does not currently provide a self-service account-deletion button. This is separate from the automatic permanent deletion of each project 90 days after its creation. Download before that deadline; support cannot promise recovery after it.

About ScalePointer

Visit ScalePointer for the company website and Engagement to open the product. These docs currently cover Engagement; future product guides will be added when available.