Promotions & discounts

Engagement has two different kinds of offers. A signup promotion changes a new provider’s trial duration. A payment discount changes the price shown in checkout or on an invoice. Use each in its own place.

Apply a signup trial offer

1. On Create your provider account, enter the offer in Promo code.
2. Select Apply.
3. Read the exact free-trial duration and Redeem by deadline shown in your local time.
4. Complete account creation while the offer is valid. The app checks the code again when you choose Create account.
5. Verify your email and create the first workspace. The promoted trial starts at workspace creation.

Signup offers are for new provider accounts. Invited members join an existing workspace and do not redeem a new provider trial. An invalid, disabled, future, or expired offer cannot be applied. Previewing an offer does not reserve it past its deadline.

An offer may use days or calendar months; read the stated benefit rather than assuming a month always means 30 days. Once redeemed successfully, the recorded benefit is preserved even if the campaign later closes. Creating another workspace does not restart the trial.

What a signup offer leaves unchanged

Standard trial quotas still apply: one provider person, workspace, client, client member, and project. Storage stays at 2 GB per project, with uploads stopping at 99%. Every project still expires 90 days after original creation. A longer trial is not longer project retention or a paid-plan upgrade.

Apply a purchase discount

Use the payment discount field in Stripe Checkout after choosing Continue to checkout in Engagement. Review the final total before subscribing. Eligible discounts may depend on the customer and offer terms; possessing a code does not guarantee eligibility.

The app’s monthly price is a base amount before discounts. Existing subscribers can inspect discounted invoices in Manage billing. A fully discounted checkout can complete without payment or a card when checkout allows it.

If an offer does not work

Check whether you have a signup trial offer or a checkout payment discount, then use the corresponding screen. Read the error and validity dates. Do not paste a private code into a public support post. Contact hello@scalepointer.com for help with the offer you received.

No promotional benefit changes your role or provides an exemption from normal project retention.