Retention & permanent deletion

Every project and its contents are permanently deleted 90 days after the project’s original creation. This applies to trial, paid, archived, paused, inactive, and completed projects. Download what you need before the deadline.

When the clock starts

The lifetime starts at the project’s original creation timestamp, not its planned start date, due date, completion date, or last update. Ninety days means 2,160 hours. At the deadline, the project and its contents become unavailable.

Paying for a subscription, changing dates, adding files, marking work complete, or restoring an archived workspace does not restart or extend this clock. A longer signup trial also does not change it.

What is deleted

The project’s tasks, phases, comments, checklists, retainer cycles and time entries, files, task attachments, associated project history, and audit data are part of the project’s lifetime. You cannot retrieve project files after expiry.

The workspace, client, account, memberships, and subscription are not all deleted merely because one project expires. Younger projects keep their own deadlines. A separately saved workspace phase template is not a project-scoped record.

Archive is not long-term storage

Archiving a workspace or making a project non-Active freezes editing and frees occupied active capacity. It preserves viewing and download access only for the remainder of the original 90 days.

After a trial or subscription ends, accessible projects can still be viewed and exported before their individual deadlines. There is no extra 14-day workspace deletion window after trial expiry. The project lifetime is the rule that matters.

Prepare your download

1. Review the project’s displayed deletion deadline near the top of the project.
2. Download important files early from Files.
3. Use Download project archive · History + files below the deadline notice for project data and files.
4. Open and inspect the archive after downloading it. Make sure it contains the records and files you need.
5. Keep the download in your organization’s approved location.

Exports respect your role. A client export does not include provider-only work. Ask an authorized provider member to preserve provider records when needed.

Billing after deletion

Project expiry frees occupied capacity. It does not automatically lower purchased slots or invoices. A provider admin must explicitly change purchased capacity if fewer slots are needed.

After the deadline

There is no recovery promise and no way to download expired project data through the app. Contact support if a project appears missing before its deadline, but do not rely on support to restore permanently deleted work. The current agreements govern the service.