Profile & account recovery

Every member can manage their own profile and sign-in details. Profile edits do not change your role or grant access to another workspace.

Update your name or photo

1. Open your profile from the account control in the app.
2. In Your profile → Personal details, update First name and Last name, then select Save name.
3. In Profile photo, choose a JPG, PNG, or WebP up to 3 MB. The app crops it to a square.
4. To remove an existing photo, select Remove photo.

Your display name is updated across your memberships. If the photo is rejected, check its format and size; SVG is not supported.

Change your email address

1. Open Your profile → Email address.
2. Enter New email and your Current password.
3. Select Send verification email.
4. Open the message at the new address and complete verification.
5. Sign in again using the new email and your existing password.

Your current email stays active until you verify the new one. The app notifies your current address and signs you out on all devices when the change completes. While a change is pending, Cancel change cancels it. Requesting a replacement change invalidates the earlier link.

Use the correct invited email when accepting invitations. If an invitation was sent to a different address, ask the inviter to resolve it rather than assuming an email change moves that invitation.

Change a known password

In Your profile → Change password, enter your Current password, New password, and Confirm new password, then select Update password. Use 12–128 characters. You must sign in again afterward; changing a password signs out existing sessions and invalidates pending email changes.

Recover a forgotten password

1. On the sign-in screen, choose Forgot password?.
2. Enter your email and select Send reset link.
3. Open the reset email within 30 minutes.
4. On Reset your password, choose Continue securely.
5. Complete Choose a new password and select Update password. The recovery step must be completed within its 15-minute recovery session.
6. Sign in with the new password.

The reset form gives a generic response whether or not an account exists. If no email arrives, check the address and spam folder. An expired or used link needs a new reset request. Recovery does not itself grant normal workspace access.

Account access and deletion requests

The current sign-in flow uses email and password. If you need help changing account access or want to request account deletion, contact hello@scalepointer.com. There is no public self-service account-deletion button. Project retention still follows its fixed 90-day lifetime.